A Local Mystery Shopping business has recently been approved to become a member of the Worldwide Mystery Shopping Providers Association (MSPA).
Claire Boscq-Scott 4 Star Services was set-up by Claire in 2009. Claire was looking for “the gap in the market” and when she realised that mystery shopping companies were always brought in from the UK, and that no one company already specialised in mystery shopping locally, she jumped on the idea to make it a locally- driven business.
Mystery shopping is the practice of using trained, experienced mystery shoppers to anonymously evaluate customer service, operations, merchandising, product quality and other elements of the consumer’s experience. They receive specific briefings and instructions outlining the criteria of each evaluation, and act objectively providing a snapshot of the consumer experience.
MSPA is the world's largest mystery shopping professional body, with over 300 members, and is the most respected trade association dedicated exclusively to managing the customer experience by using anonymous resources to measure and improve service quality. It comprises of companies whose common purpose in joining together is to strengthen the mystery shopping industry. It is the goal of the membership to improve and stimulate the acceptance, performance, reputation, and use of mystery shopping services.
Not every company that applies for membership in MSPA is granted membership. Why? Surely it's simply a matter of meeting the qualifications? Well actually, no. Membership in MSPA requires the applicant to make some commitments. And, it requires the applicant to avoid certain business practices that would disqualify the company from joining the Association or maintaining membership.
Claire Boscq-Scott 4 Star Services now employs 35 Mystery Shoppers across Jersey, Guernsey and the Isle of Man. Iit is ideal for companies with operations and/or a client base in several, or all, of the three Islands.
Nikky Alkemade, Executive Director at Mystery Shopping Providers Association says, “We are proud to welcome Claire Boscq-Scott 4 Star Services as a new MSPA member; our first member that is located on the Channel Islands! We are looking forward to cooperate with Claire.”
Ends.
 MSPA Europe Member list 2012
For more information, please see www.cbs4starservices.com or http://www.mspa-eu.org/en/homepage.html or contact:
Claire Boscq-Scott
4 Star Services
Tel: 07797 828950
E-mail: contact@cbs4starservices.com
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